作者：Wenjun Cai（蔡文鋆）; Jun Song; Changqing He

期刊:《International Journal of Contemporary Hospitality Management》

出版时间：APR 2026, Vol. 38

校内级别：T2类

DOI: 10.1108/IJCHM-10-2025-1456

Abstract

This study aims to investigate how and when hindrance and challenge artificial intelligence (AI) awareness interact to shape workplace cheating behavior (WCB) in the hospitality industry by examining the mediating role of self-concern and the moderating role of narcissism. A two-stage survey was conducted on 208 hotel employees. The hypotheses were tested using a hierarchical regression and bias-corrected bootstrapping. The findings reveal that the interaction between hindrance and challenge AI awareness increases employees’ self-concern, which in turn promotes WCB. Furthermore, narcissism weakens the positive effect of the interaction between hindrance and challenge AI awareness on self-concern and its indirect impact on WCB. The findings offer insights for hotel managers to curb WCB during AI adoption by strengthening AI-enabled workflow design and HR interventions that reduce employees’ self-protection motives and by tailoring change support for individual differences such as narcissism.

Keywords:AI awareness, Workplace cheating behavior, Self-concern, Narcissism

Funding: National Natural Science Foundation of China